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FAQ – Frequently Asked Questions

 

 Cebelia Canada Inquiries

 

Where can I buy your products?

All of our products are available in Canada from our website Cebelia.ca and at certain dermatologist or plastic surgeon offices .

Is this a new product?

Cebelia has been around for many years, in 21 countries around the world, however it has only been in Canada since 2016.

Where can I find more information on Cebelia?

If you are looking for more information on Cebelia and the secrets behind it, feel free to browse through our articles
For any other inquiries, feel free to contact us at info@cebelia.ca or 1-866-791-2331

 

About Cebelia Skincare & Esthetic Care

 

What is the difference between a cosmetic and a cosmeceutical?

Cosmetics are designed to improve appearance by highlighting (usually the face and eyes) or covering imperfections. Cosmeceuticals (as suggested by the name) also have a therapeutic effect. Thus the Cebeline products act on skin physiology in order to improve skin health and appearance.

Can I trust these products?

The Cebelia range is used by physicians and patients in 21 countries with excellent results, some of which can be seen on our case studies page.

 What are the active ingredients in your products?

There are two patented ingredients in the Cebelia range.
One is Cebeline Peptide®: A laminin-5 active fragment that reinforces the dermal-epidermal junction and accelerate tissue repair and is present in L.C.E. Balm, L.C.E. Regard, Intensive Anti-Aging and Extreme Care. Studies show that it helps maintain the integrity of the dermal-epidermal junction (DEJ). LN-5 transmits biological signals that encourage cell regeneration, adhesion and migration.
The other is pekaline which is present in Reinforced Depigmenting.

You can find more information about our ingredients if you click here.

Why is LCE Balm and Intensive Anti-Aging suitable for both daily skin care and well as post-esthetic procedure skin?

Daily use of LCE Balm or Intensive Anti-Aging cream provides the skin with Laminin-5, an essential ingredient for regeneration of the skin. Which is why they are great to help with healing of post-procedure skin.

Where can I find more information on each product?

You can find information on all of our products on each respective product page. You can find our active ingredients, indications for use, and all other important information you will need.

How fast will I be able to see results?

As you know, skin is permanently regenerating. And it is a normal physiological process. The Cebelia range helps this process and thus you should see results in two or three weeks. The Cebelia products are not cosmetics and do not cover up imperfections, except for L.C.E. Regard which in addition to Cebeline, does have a tint which helps cover wrinkles and bags under the eyes as it is working.

 

Ordering, Shipping & Returns

 

What is your shipping policy?

We offer standard shipping for a flat rate of $9.99 across Canada.

Will I be provided a tracking number?

Yes, once the order is placed, you will receive your tracking number by email.

In how long can I expect my shipment to arrive?

You can expect your order to be delivered between 2 to 5 business days. All orders are shipped out within 48 hours.

What is your return policy?

For hygienic reasons, we do not accept returns on products that have been unsealed, opened and/or used. Returns are accepted on unopened, unused products in their original condition and packaging within 10 days of purchase. If you are not satisfied with your online purchase, please email us at info@cebelia.ca to let us know.

 

Contact Us

 

Is there a phone number I can call for assistance?

Yes, for all inquiries, you may contact 1-866-791-2331

Is there a phone number I can call if I need help with my order?

Yes, for all inquiries, you may contact 1-866-791-2331

Is there an email address I can contact for assistance?

Yes, for all inquiries, you may contact info@cebelia.ca

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